MasMike Industries LLC BBB Business Review
A Division of MasMike Industries LLC

MikeAll Remodeling Concepts


Customer Protection / FAQ

Customer Protection / FAQ


Customer Protection

In today's world, especially with all the horror stories and questionably contractors, it is critical that both the customer and contractor protect themselves.

Here are a few recommendations that will help when choosing your contractor:

  1. Before Signing ANY documents, ALWAYS read the fine print.
  2. Ask to see a copy of the Secretary Of State Good Standing for the business. (Keep in mind many companies use Trade Names or DBAs and if that is the case should also be able to provide a Certificate of Fact of Trade Name).
  3. Check with the BBB. See if there are any complaints filed with them. Also see what other businesses belong to the same owner and if there are any complaints for those.
  4. !!!! INSURANCE DEDUCTIBLE  !!!! When doing Insurance related work always be aware of the deductible. We have more information below in the FAQ section of this page.
  5. Code Requirements. The Contractor should always know what code requirements need to be done for all new work on the property. Regardless of what the Insurance has paid for, the code requirements are always required to be done. Don't be afraid to ask what the codes are from the Contractor for the Local Municipality.
  6. NEVER let anything more than materials being delivered happen on your property without the necessary permits. Permit requirements vary in each municipality, but there are a few  cases where either the type of work or the quantity do not require a permit. However, this is usually not he case.
  7. Written VS. Verbal Agreements. When it come to most disagreements over work it come down to whether or not it is writing. In a court verbal becomes hearsay. Written can not be disputed. ALWAYS be weary of a company that doesn't put a side agreement in writing.
  8. For all inspections regardless of whether it is done by the Municipality or a Licensed Engineer request a copy of the results for your records.
  9. Always receive any manufacturer warranty, installation warranty, and lien waiver when the final payment is collected. If copies of these are not available to you when the Contractor is collecting the final payment DO NOT GIVE THEM THE PAYMENT. Reputable companies will always ensure that at a MINIMUM the customer receives a Lien Waiver that states the final balance due.

  FAQ


Q: Do I need to pay the deductible?
Q: Another contractor told me he could waive my deductible, why don't you?

A: To answer these questions, we refer everyone to Colorado Senate Bill 12-038. It states in section 6-22-101 (c) "PROHIBITING ROOFING CONTRACTORS FROM PAYING, WAIVING, REBATING, OR PROMISING TO PAY, WAIVE, OR REBATE ALL OR PART OF ANY INSURANCE DEDUCTIBLE APPLICABLE TO AN INSURANCE CLAIM MADE TO THE PROPERTY OWNER'S PROPERTY AND CASUALTY INSURER FOR PAYMENT FOR ROOFING WORK ON THE RESIDENTIAL PROPERTY COVERED BY A PROPERTY AND CASUALTY INSURANCE POLICY."
Put simply it is against the LAW. Failure to pay the deductible and telling the Insurance Company that it has been paid IS INSURANCE FRAUD. Not only can it lead to a class 2 misdemeanor charge, MikeAll Remodeling Concepts WILL HAVE NOTHING TO DO WITH IT. PERIOD. We have told many potential customers if they want to risk it with another contractor then that is there call, we will NOT risk the ethics or integrity of the company or its employees.

Q: Can we negotiate the price for the work?

A: Yes, and No. For out of pocket work there is some room, occasionally. In many case there isn’t because we don’t bill high on the materials or labor. We give you the best price that we can. All insurance related work is done for what the insurance company has approved (INCLUDING THE DEDUCTIBLE).

Q: What is your Insurance Claims Service?

A: We help you file the claim with your insurance company, meet with the field adjuster for the inspection, and send the insurance company the final invoice when the work is done so they will release the final payment. Put Simply, we deal with the hassle of the insurance company so you don't have to.

Q: When do we have to pay for the Insurance Claim Service?

A: You only pay after the claim is approved. If the claim is denied, then you DON” T pay.

Q: Can you give me set dates for the work.

A: Most of the time yes. However, work is dependent on the crew’s schedule and weather conditions.

Q: Do you clean up when you’re done?

A: Yes. As part of the agreement for working with MikeAll Remodeling Concepts all sub-contractors are required to remove all trash and debris when they are finished.
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